In 2023, SOFTSWISS, an revolutionary generation company, said a good sized final results because the Anti-Fraud crew inside its SOFTSWISS Managed Services answer helped stable over thirteen million euro for customers.
In 2023, the Anti-Fraud crew effectively dealt with over 100,000 tasks, demonstrating a remarkable 62% growth in its 12 months-on-12 months output. These encompassed numerous troubles, starting from operator requests and participant verifications to reviews of suspicious activities.
Predominantly, times of fraud detected with the aid of using the SOFTSWISS Anti-Fraud crew had been associated with bonus abuse, with a smaller percent related to cash laundering. The ultimate instances worried chargeback incidents, abuse of fee systems, and diverse different sorts of fraudulent activities.
Ilya Nesterov, Anti-Fraud Team Lead, comments: “In addition to this, the crew has correctly addressed over 2 hundred participant lawsuits submitted to regulators or enterprise forums. Drawing upon our large expertise, we meticulously examine every hard case, imparting operators considerate consultations on a way to settle troubles earlier than they escalate.
Through the green decision of the named disputes and lawsuits submitted with the aid of using gamers, we had been capable of useful resource SOFTSWISS customers shop an additional 350,000 euro. This underscores our determination to handing over first rate provider and making sure the achievement of our customers withinside the dynamic panorama of the iGaming enterprise.”
In its determination to Responsible Gambling principles, SOFTSWISS is crafting a complicated computerized device to diligently display gamers for any suspicious behaviours and examine corresponding threat levels. This revolutionary machine utilises a complete variety of to be had metrics and signs to decorate accuracy and effectiveness in figuring out ability risks.
Integral to the SOFTSWISS Managed Services, the Anti-Fraud Support performs a vital position on this all-encompassing answer designed to foster the development of iGaming manufacturers. More than 2 hundred on line casino manufacturers have already embraced the blessings of the Managed Services answer, setting up themselves as devoted customers of SOFTSWISS.
Delivering critical offerings encompassing First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services characteristic as a continuing bridge linking operators with their gamers. This seamless integration optimises on line casino operations, making sure a frictionless gaming enjoy for all worried.