In 2023, SOFTSWISS, an revolutionary era company, pronounced a tremendous final results because the Anti-Fraud group inside its SOFTSWISS Managed Services answer helped stable over thirteen million euro for customers.
In 2023, the Anti-Fraud group effectively dealt with over 100,000 tasks, demonstrating a first rate 62% boom in its 12 months-on-12 months output. These encompassed various problems, starting from operator requests and participant verifications to reviews of suspicious activities.
Predominantly, times of fraud detected via way of means of the SOFTSWISS Anti-Fraud group have been associated with bonus abuse, with a smaller percent related to cash laundering. The closing instances concerned chargeback incidents, abuse of fee systems, and diverse different kinds of fraudulent activities.
Ilya Nesterov, Anti-Fraud Team Lead, comments:
“In addition to this, the group has efficiently addressed over two hundred participant lawsuits submitted to regulators or enterprise forums. Drawing upon our substantial expertise, we meticulously examine every hard case, providing operators considerate consultations on a way to settle problems earlier than they escalate.
Through the green decision of the named disputes and lawsuits submitted via way of means of gamers, we have been capable of resource SOFTSWISS customers shop a further 350,000 euro. This underscores our willpower to turning in terrific carrier and making sure the fulfillment of our customers withinside the dynamic panorama of the iGaming enterprise.”
In its willpower to Responsible Gambling principles, SOFTSWISS is crafting a sophisticated computerized device to diligently reveal gamers for any suspicious behaviours and compare corresponding chance levels. This revolutionary gadget utilises a complete variety of to be had metrics and signs to beautify accuracy and effectiveness in figuring out capacity risks.
Integral to the SOFTSWISS Managed Services, the Anti-Fraud Support performs a essential function on this all-encompassing answer designed to foster the development of iGaming manufacturers. More than two hundred on line casino manufacturers have already embraced the benefits of the Managed Services answer, setting up themselves as committed customers of SOFTSWISS.
Delivering critical offerings encompassing First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services feature as a continuing bridge linking operators with their gamers. This seamless integration optimises on line casino operations, making sure a frictionless gaming enjoy for all concerned.